Transparency & Trust
Studio Policy
Appointment Policy
- All services are by appointment only. Walk-ins are not accepted.
- Please arrive 5–10 minutes before your scheduled appointment to allow time for check-in and consultation.
- Late arrivals may result in a shortened service time to accommodate the next client. Clients who are 15 or more minutes late will be considered a no-show — their appointment will be automatically cancelled and their card will be charged 100% of the service fee. By booking an appointment, clients agree to these terms at the time of booking.
Cancellation & Rescheduling
- We kindly ask for at least 24 hours notice for cancellations or rescheduling.
- Cancellations made with less than 24 hours notice may be subject to a cancellation fee of 100% of the service price.
- No-shows will be charged 100% of the scheduled service.
- We understand that emergencies happen — please contact us as soon as possible if you need to cancel.
Health & Safety
- Please inform your therapist of any health conditions, allergies, or injuries prior to your service.
- Clients who are ill or experiencing symptoms of illness are asked to reschedule their appointment.
- We reserve the right to refuse service to anyone who appears to be under the influence of alcohol or drugs.
- All linens and equipment are sanitized between each client.
Payment Policy
- We accept cash, credit cards, and digital payments.
- Gift certificates are available for purchase in studio or via e-mail.
- Gratuity is not included in service prices and is always appreciated.
- Prices are subject to change without notice.
Privacy Policy
- All client information is kept strictly confidential.
- We do not share personal information with third parties.
- Health intake forms are used solely to provide safe and effective treatments.